Sugarluxe Shipping & Returns Policy

Shipping Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). During peak seasons or product launches, processing times may be slightly extended.

Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.

 


Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • United States: 3–7 business days
  • Canada: 7–14 business days
  • International: 10–21 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

 


International Orders

International customers are responsible for any customs fees, duties, or taxes required by their country. These fees are not included in your order total and are determined by your local customs authority.

 


Shipping Address

Please ensure your shipping address is entered correctly at checkout. Sugarluxe is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you need to update your address, please contact us as soon as possible.

 


Lost or Delayed Packages

Once a package has been handed off to the shipping carrier, Sugarluxe is not responsible for delays, lost, or stolen packages. However, we’re happy to help you file a claim or assist in tracking your order.

 


All Sales Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind.

 


Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at [your email] with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will gladly offer a replacement or refund for any damaged or incorrect items.

 


Order Issues

We take great care in producing and packaging every order. If you experience any issues, please reach out — we’re here to help and will do our best to resolve the situation quickly.


Cancellations

Orders may be canceled within 24 hours of purchase. After this window, orders may already be in production and cannot be canceled.

 


Contact

For any questions regarding your order, shipping, or returns, please contact us.

 


 

Thank you for supporting Sugarluxe.